Professional Attention, Professional Care
Buybue Quality Control from Sourcing to Delivery
While you're sitting in the comfort of your own office or home to browsing on Buybue huge range of books, we're already busy selecting the best products at the best prices, all with you, the customer, in mind. With offices in Maine, Buybue works with the best and most trusted publishers throughout US, selected for quality of their products, reputation, reliability, and whether they share our passion for serving customers like you.
After a rigorous inspection and vetting process of the products we know shoppers are interested in, we make them available to you at unbeatable prices, since we source them straight from the Publishers.
Processing Your Product Order
Upon clicking "Complete Order," your friends at Buybue spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.
Testing Your Products
Even though our suppliers are all trusted Publishers of quality items, we don’t take any chances with your specific order. All products go through an exhaustive Q.C. procedure:
- Product Arrive from Supplier
- Match the customer order with product
- Inspect every nook and Cranny
- Stamp of approval
Packing Your Products
Buybue's packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation, and then review the product pulled from the shelf to make sure it checks out with the product listed.
Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape. Next, it's out the door in safe hands with our trusted and verified couriers.
Tracking Your Products
Once your product leaves our doors, we are still here to help. Buybue Customer Service team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through My Orders tickets. No matter the issue, we're always here to serve you.